We are proud to support these great companies:
How do we help turn your customers into fans?
By turning their experience into something they will truly enjoy and keep coming back to.
Our methodology is built around five core competencies:
We help you see the world through your customers’ eyes, shape an experience they will love, and build a clear, practical plan with a governance structure that brings it to life.
CX & EX Strategy
Personas
Customer Value Proposition
CX Health Scan
OKRs
We boost your efficiency by introducing a design framework, customer journeys and crafting standout designs guided by experience principles.
Customer Journeys
Design sprinty
Design sprints
Prototypy
We equip your leaders to drive customer-centric change and your teams to be willing, skilled & able to deliver it.
CX Academy
Active leadership
Customer Days
EX Journey
We will show you how to turn customer voice into growth — identifying what works best and replicating it at scale.
Feedback loop
Insights to action
Employee engagement
Learn how to gain insights and benchmark competitors with the Heartbeat Research, and track progress using the CJ Health Score.
NPS
Heartbeat
Health Score
Research Canvas
How we do it
Meaningfuless
We offer a pragmatic approach to customer experience.
You and your team will take away useful tools to help you create memorable experiences and deliver great business results.
Inspiration
The customer is our greatest inspiration, and we shape our solutions based on their real needs.
We use stories to convey ideas, bring you into the action and unlock your creativity.
Passion
We are a group of people who enjoy making the world a better place.
For your customers and for you.
We're looking for a-ha moments that help you see the world differently and discover the unknowable.
Pavel Řehák
CEO
With Clientology, we organize regular customer meetings that help us get new inspiration for further services and products development. These meetings have become an essential part of the Direct`s way...
CX Health Scan
Voice of Customer
Customer value
Denisa Dudášková
Senior Director
Thanks to Clientology we have discovered completely new level of consumer centricity and especially we found the way to get it deeper into our organization and mainly to retail store teams. They...
Active leadership
Journey Mapping
Customer value
Daniela Pešková
Board Member
Clientology brought lot of inspiration that led to the start of Abeceda penez, which is a unique project of experiential financial-literacy learning at Czech primary schools. I could talk about the unusual wor...
Design Abecedy peněz
Hearthbeat research
A-ha Events
Amelie Perrier
Client Experience & Research
Support provided by Clientology has truly been a catalyst for us in both strategizing and executing our plans. They have been attentive to the needs of all stakeholders, ensuring both the achievement of res...
Voice of Customer
Customer Days
Value Proposition Design
Andrea Klímová
Head of CX & Market Research
Our collaboration with Clientology encompassed a range of initiatives that were instrumental in our journey toward customer centricity. A standout highlight was our first customer day they facilitated,...
Customer Personas
CX Academy
Design Sprint
Culture
Jesper Lauridsen
CEO
Clientology has been and still is a valued partner for Albert. Clientology supports us in an unbiased customer perspective on our business: how to focus on the most critical steps of the customer journey a...
Hearthbeat research
VoC
Digital Journey
Store Operations Transformation
We help you design memorable customer experiences, equipping your team with the tools, skills, and support to put customers at the heart of everything you do.
Guide
Customer Journey Guide is a customer journey management platform designed to manage customer experience, align teams, and help individuals become better designers.
Academy
Our CX Academy helps you and your team build the skills, mindset, and confidence to put customers first. Through e-learning, live webinars, and in-class training, we share our proven methodology and experience from real projects.
Networking
We bring together people who care about design and customer experience. Whether it’s the energy of CX Conference or the intimacy of CX Bites & Bubbles, our events blend learning, inspiration, best practice sharing and a good time with like-minded people.
Turning your customers
into your fans.
Let’s get in touch
HQ:
Nad Helmrovkou 276/8
165 00 Prague 6
IČO:
03335526
DIČ.:
CZ03335526
Phone:
Email: